A Blackberry
During a short press conference Wednesday, David Yach, the CTO for Software of Research in Motion, provider of the Blackberry, said that Blackberry services were cut off and messages delayed due to a backlog of messages to Europe. The unsent data would fill almost 2.4 trillion CDs. Yach said there was no evidence that problems stemmed from a security breach.
Blackberry users in Europe have been hit by major outages for three days, and today the phenomenon reached American shores. U.S. Blackberry users have tweeted of mail delays and service failure. Problems have also been reported in Africa, the Middle East, Argentina, India, and Chile. Yach said the cause was failure of a core switch and back-up systems.
The Canadian company would not disclose the number of users who were affected. RIM employees are now toiling “globally” and “around the clock” to restore service. Deleting the backlog is not being considered.
A poll of 1,000 Blackberry users found that 19 percent of customers were considering using the device of another manufacturer as a result of the situation. Eight percent had done so already. Blackberry’s largest rival, Apple, recently launched the new iPhone4S, but almost one third of consumers do not believe they could get the same service from a different manufacturer.
Photo: chrishimself
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